FAQ
Frequently Asked Questions
Have a question about your next bookish find? Here are a few helpful things to know before you order.
How do I choose the right item?
Check the product description for measurements, materials, options and care information. For accessories intended for a particular device or book size, compare the listed measurements with your own before ordering.
How do magnetic bookmarks work?
A magnetic bookmark folds over the edge of a page, with magnets meeting on either side to hold your place. Gently open the two halves before moving it, rather than pulling it across the paper. Avoid clipping it over a thick stack of pages, and take extra care with delicate paper.
Will colours look exactly like the photos?
Colours can appear slightly different depending on your screen settings and the lighting in a photograph. Refer to the product description as well as the images when choosing an item.
What should I check before placing an order?
Review your chosen options, quantities and delivery address carefully before completing your purchase. If an item has compatibility or sizing information, check that too.
Shipping within Australia
When will my order be dispatched?
Orders are dispatched within 2–3 business days unless otherwise stated. This is the time before your order is sent, not the delivery time.
Do you ship internationally?
We currently ship within Australia only. We use Australia Post for all shipping.
How much does shipping cost?
Shipping options depend on your order weight. All prices below are in Australian dollars. The options available for your order are shown at checkout.
- Stamps — no tracking: $3.95 for eligible orders weighing up to 125 g.
- Standard shipping: $10.95 for orders up to 500 g; $12.95 for 600 g–1 kg; $18.75 for 1.1–3 kg; $22.20 for 3.1–5 kg; and $24.00 for 5.1–15 kg.
- Express shipping: $15.00 for eligible orders weighing up to 500 g.
Do you offer free shipping?
Free standard shipping is available for Australian orders of $100 or more. Check your shipping options at checkout.
Does the stamps option include tracking?
No. The “STAMPS - NO TRACKING” option does not include tracking. Please keep this in mind when selecting your delivery method. As we can't be responsible for missing orders with no tracking
How will I receive my tracking number?
If your order includes tracking, you will receive an email with the tracking number when your order has shipped. The stamps option does not include tracking.
What if I need my order by a particular date?
Contact us before placing your order if you need it for a particular date or have a question about delivery to your location.
Can I change an order after placing it?
If you notice an error, contact us as soon as possible with your order number and the change you would like to make. Changes aren’t guaranteed, so please wait for confirmation that your request can be accommodated.
What if there is a problem with my order?
Contact us with your order number and a description of the issue. If an item arrives damaged or appears incorrect, clear photos of the item and packaging can help us understand what happened.
Where can I find your returns information?
Please read our refund policy for the full return conditions and process. To ask about a return, email bookishstore.au@gmail.com with your order number.
Still have a question?
Get in touch using the contact details provided on our store. For questions about an existing order, include your order number.